FAQs
No, you do not need to register a credit card to use the Free plan. When you successfully create and log in your account with Twelve Labs, you can start using the Free plan right away.
When you log in your account with Twelve Labs for the first time, you are automatically assigned a Free plan. You can upgrade to a Developer plan anytime by registering a credit card and selecting a Developer plan in the Dashboard interface. Twelve Labs does not automatically upgrade your plan to a Developer plan based on your usage.
Yes. We can fine-tune models based on your business requirements and domain specifics. Contact us to discuss options and pricing.
60,000 minutes is a soft limit for a Developer plan, which means you can exceed this limit without disruption in service. However, we highly recommend you to contact us to discuss your use case so that we can provide the best pricing and support if your use case exceeds this limit.
This infrastructure fee includes storing and maintaining your video embeddings to continue to enable tasks such as Search and Classify. It will also allow you to store and stream videos on the Twelve Labs Playground if you select the option when creating an index.
Index access is the maximum duration we keep your index data (indexing options, video indexing vectors) in our database. If you use the Free plan, for each index you create, we only keep such data for 90 days. After this period, all your index data would be cleared from our end. Once the indexed data is cleared, we cannot revert them back. If you want to continue to use the index (such as, for searching, classifying, uploading new videos, deleting videos…), we recommend you to upgrade to the Developer plan.
When you switch from Free to Developer plan, any remaining index that has not reached the 90 days limit will be automatically given unlimited access. That means you can continue to use such an index as long as you are in the Developer plan.
Search prompt limit is the maximum number of search queries you can perform (whether using API or Playground) within a day. A combined search prompt (such as “a woman wearing a dress AND a man wearing a shirt”) is counted as one prompt.
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Similarly, the classification prompt limit is the maximum number of classification prompts you can perform within a day. For example, if your classification request consists of two classes and three prompts for each class, then the total number of classification prompts is six.
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Search prompts and classifications prompts are hard limits, which means API calls will fail once you hit the limits. If you would like to increase the limits, please contact us for guidance.